Almio Help Center
Questions about the free trial, Premium subscription, privacy, or mobile launch? We usually reply within 24 business hours.
Quick answers before you contact us
Almio is launching web-first, with one Premium offer and progressive mobile access. Here are the answers to the most common launch questions.
Contact support
support@almio.app • Replies in English or French within 24 business hours
To speed things up, include the account email, platform used, and the approximate time of the issue.
Mobile early access
The mobile app is rolling out first through controlled access via TestFlight and Internal Testing.
Launch FAQ
Quick answers about the 7-day trial, storage, web/mobile purchases, restore purchases, and privacy.
How does the free trial work?
Premium includes a 7-day free trial when the subscription starts. You can cancel before the end of the trial period.
How much does Almio cost?
At launch, Almio offers one Premium plan with two billing rhythms: €9.99 monthly or €99 yearly.
Does a web purchase also unlock mobile?
Yes. When you use the same Almio account, Premium access should be recognized on both web and mobile.
What should I do if a mobile purchase is missing?
Open the subscription screen in the app and tap “Restore Purchases”. If that does not fix it, contact support with the account email and device platform.
Is the mobile app fully public yet?
Not yet. Web is the primary launch channel. Mobile is being opened progressively through controlled early access.
How do you handle privacy?
Your memories remain tied to your account, and our legal pages document how data is handled and protected.
Understand pricing
Premium monthly at €9.99 or yearly at €99 with a 7-day trial.
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